Repairs and Maintenance for Tenants

If you rent a home managed by Ray White Doubtless Bay, report a repair as soon as you notice it. Use the maintenance form below for a routine report, or contact the property manager named in your tenancy agreement. Include the address and a clear description so the issue can be assessed and the next step coordinated.

What if the issue is urgent?

If people are in immediate danger, contact the relevant emergency service first. For an urgent property issue, call your property manager using the emergency or after-hours instructions provided with your tenancy. You can also call the office on 09 406 1005. Do not rely on a website form alone for an urgent response, and do not attempt electrical, structural or other hazardous repairs yourself.

Tell the manager what is happening now, whether anyone is at risk and whether damage is continuing. Follow safe property-specific instructions where available. If you cannot safely inspect an area, describe what you can observe without entering it.

What should I include in a maintenance report?

• The rental address and the best contact number for arranging access.
• The location of the problem and when it started.
• What you can see or hear, and whether it is becoming worse.
• Relevant photos, where they can be taken safely.
• Any steps already taken and any existing report or contractor reference.

A description such as which tap is leaking, which room has moisture, or what a supplied appliance is doing is more useful than a general request to fix the house. Report new information if the issue changes after your initial message.

What matters for a Doubtless Bay home?

Some properties have water tanks, pumps, onsite wastewater or access arrangements needing specific instructions. Use the information supplied for your home and ask the manager if it is unclear. Do not open treatment systems, climb onto roofs or try to repair unfamiliar equipment. A coastal property may also need attention to external fittings, drainage or storm damage; report the actual issue rather than assuming its cause.

What happens after I report a repair?

The management team can assess the information, communicate with the owner and coordinate the appropriate next step within the agreed management arrangements. Confirm the access plan before a contractor visit and keep a record of the report and follow-up. A routine inspection is not a reason to delay reporting a new problem.

For independent information about responsibilities and lawful access, read Tenancy Services’ maintenance guidance and access guidance. Ask for advice if there is disagreement about a repair or proposed charge.

Report a routine repair

Complete the form below without including unrelated personal or financial documents. For a question about the reporting route, email doubtlessbay.nz@raywhite.com or contact your named manager. Read our tenant information for other stages of the tenancy.